Privacy Policy

Last updated: September 2026

RSPCA North Wiltshire and Newbury District Trading Limited (“we”, “us” or “our”) operates this website on behalf of RSPCA North Wiltshire and Newbury District Branch.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights in relation to your personal information when you use our website, contact us, make a purchase, make a donation, or otherwise interact with us.

1. Who we are

This website is operated by RSPCA North Wiltshire and Newbury District Trading Limited in support of the work of RSPCA North Wiltshire and Newbury District Branch, an independently registered local RSPCA branch serving communities across North Wiltshire and West Berkshire.

If you have any questions about how we use your personal information, please contact us using the contact details provided on our website.

2. Information we collect

Depending on how you interact with us, we may collect information including:

• Your name

• Postal address

• Email address

• Telephone number

• Billing and delivery information

• Information relating to purchases or orders

• Information you provide when making a donation

• Information you provide when contacting us

• Information you provide when volunteering, fostering, adopting or enquiring about our animal welfare services

• Information provided when entering a competition or promotion

• Information relating to your preferences, where you have chosen to provide these

• Technical information about how you use our website, including your IP address, browser type and device information

We only collect information that is relevant and necessary for the purpose for which it is being collected.

3. How we use your information

We may use your personal information to:

• Process and fulfil orders placed through our online shop

• Process donations and payments

• Communicate with you about your orders, donations or enquiries

• Respond to requests for information or assistance

• Provide information about our animal welfare services

• Administer volunteering, fostering and adoption enquiries

• Administer competitions and promotions

• Provide customer support

• Maintain and improve our website and services

• Keep appropriate records

• Prevent fraud, misuse or other unlawful activity

• Comply with our legal and regulatory obligations

Where you have given your consent to receive marketing communications, we may also use your contact information to send you relevant news, fundraising appeals, events and information about our work.

You can withdraw your consent to marketing communications at any time.

4. Our legal basis for using your information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to fulfil a contract with you, such as when you purchase something from our online shop.

• You have given us your consent, for example to receive certain marketing communications.

• It is necessary for us to comply with a legal obligation.

• It is necessary for our legitimate interests, provided that these interests do not override your rights and interests.

• It is necessary to protect someone's vital interests in exceptional circumstances.

Where we rely on consent, you have the right to withdraw that consent at any time.

5. Payments

Payments made through our website may be processed by third-party payment providers.

We do not generally have access to your full payment card details. Payment information is processed securely by the relevant payment provider in accordance with its own privacy policy and security procedures.

6. Sharing your information

We do not sell or rent your personal information.

We may share personal information with trusted third parties where this is necessary to provide our services or operate our website. These may include:

• Payment and payment-processing providers

• Delivery and fulfilment providers

• Website and e-commerce service providers

• IT, hosting and technical service providers

• Email and communication service providers

• Professional advisers where necessary

• Government, regulatory or law-enforcement authorities where we are legally required to do so

Where we use third-party service providers to process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection law.

7. Shopify and our online shop

Our online shop is operated using Shopify. When you use our online shop, Shopify may process personal information on our behalf in order to provide e-commerce, payment, hosting, security and related services.

Shopify may process information in accordance with its own privacy policy and applicable data protection requirements.

8. Cookies and similar technologies

Our website uses cookies and similar technologies to help the website function, remember preferences, understand how visitors use the website and, where applicable, support marketing and advertising activities.

Some cookies are necessary for the website to operate and cannot be disabled through our cookie settings.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage cookies through your browser settings and, where available, our website's cookie preferences.

9. Marketing communications

If you have opted in to receive marketing communications from us, we may contact you by email or other agreed methods about our work, fundraising, events, campaigns, volunteering opportunities, our online shop and other relevant activities.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us.

10. How long we keep your information

We only retain personal information for as long as it is reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer where we are required to do so by law, for accounting or financial record-keeping purposes, to resolve disputes, or to establish, exercise or defend legal claims.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate.

11. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

12. Your rights

Under UK data protection law, you may have rights including:

• The right to request access to the personal information we hold about you.

• The right to ask us to correct inaccurate or incomplete information.

• The right to ask us to delete your personal information in certain circumstances.

• The right to ask us to restrict how we use your information in certain circumstances.

• The right to object to certain types of processing, including direct marketing.

• The right to withdraw consent where we rely on consent to process your information.

• The right to request that certain information you have provided to us is transferred to you or another organisation, where applicable.

These rights are subject to certain legal conditions and exemptions.

If you wish to exercise any of your rights, please contact us.

13. Third-party websites

Our website may contain links to websites operated by other organisations, including social media platforms, retailers, payment providers, fundraising platforms and other organisations.

We are not responsible for the privacy practices or content of third-party websites. We recommend that you read the privacy policy of any external website you visit.

14. Children's information

Our website is not intended to knowingly collect personal information from children without appropriate consent or involvement from a parent or guardian.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the information and take appropriate action.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we process personal information.

When we make changes, we will update the “Last updated” date at the top of this policy.

16. Contact us

If you have questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact us through the contact details provided on our website:

RSPCA North Wiltshire and Newbury District Trading Limited

Website: rspcanorthwilts.org.uk

Please ensure that any postal address, telephone number and email address displayed here are checked and kept up to date by the Branch.

17. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection and information rights.

Further information about making a complaint is available from the ICO's website.